Third Customer Experience Global Summit gets underway in Montreal / Montreal, 8 September 2021 – Airports Council International (ACI) World has today announced a major new evolution of its industry-leading Airport Service Quality program as the third annual Customer Experience Global Summit kicked off in Montreal. ASQ surveys measure passengers’ satisfaction while they are travelling through an airport and provide the research tools and management information for airports to better understand passenger views, what they can improve, and the services passengers want from them. (....)