WASHINGTON – The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of October 2022 for on-time performance, consumer complaints, mishandled baggage, and mishandled wheelchairs and scooters. There was a 12.0% decrease in air travel service complaints from September to October; however, complaints are more than 370% above pre-pandemic levels in October 2019. The ATCR is designed to assist consumers with information on the quality of services provided by airlines. DOT remains committed to ensuring airline passengers are treated fairly and is concerned about recent flight cancellations and flight disruptions. During the summer, the Department rolled out a new airline customer service dashboard to help travelers determine what services they are owed when a flight is canceled or delayed because of an airline issue. (....)