Chatbots, which have been introduced in businesses with customer service work including financial and public institutions, are also being used in the shipbuilding industry. □ Samsung Heavy Industries has developed 'SBOT', an Artificial Intelligence-based chatbot, and applied it to a ship design, stepping up efforts to strengthen its smart competitiveness. □ 'SBOT' is a compound word of Samsung and Chatbot, and when a user asks a question in natural language, AI analyzes the meaning and provides optimal answers by finding lessons learned, various regualtions and and contract information accumulated in in-house systems. (....)