The leading italian company in express transportation relaunches its customer service, with last mile deliveries and city branches covering the national territory, starting with Bologna / In line with the new growth dynamics in the e-commerce sector, as revealed by the DPDgroup's “E-shoppers Barometer 2021” research, the company is focusing on increasingly personalized, digital and widespread delivery, collection and return services. Among the novelties are the enhancement of customer care, maximum customization of delivery services, including Out-of-Home, and the first Smart Urban Depot in Bologna, a city branch model that will be extended to other locations in Italy within a year. An Industrial Plan stretching to 2025, making the statement "BRT-Good at Reaching Everyone in Italy and all over the World” become a reality. (....)