The courier, express, and parcel (CEP) industry is facing numerous challenges. Fluctuating demand—driven by the ever-changing e-commerce market—along with increasing customer expectations for faster and cheaper deliveries has intensified competition and exacerbated labour shortages. “As technology advances and regulations evolve, proactive adaptation and collaboration among stakeholders will be crucial to effectively address the dual challenges of sustainability and cybersecurity. Success will lead to an interconnected, secure, and sustainable global supply chain” Ramon Thoms (Director of Parcel IT, Vanderlande) (....)