Under President Biden, DOT has helped secure nearly $4 billion in refunds and reimbursements to airline passengers / WASHINGTON – Today, the U.S. Department of Transportation (DOT) announced enforcement actions against Lufthansa, South African Airways, and KLM Royal Dutch Airways for extreme delays in providing more than $900 million in refunds owed to passengers due to flights cancelled or significantly changed in response to the impact of the COVID-19 pandemic. Under the consent orders, the three airlines are required to provide timely refunds to passengers when owed and to pay a civil penalty to the U.S. Treasury. The enforcement actions are part of DOT’s ongoing work to ensure passengers are treated fairly by airlines, which has already resulted in the largest airline fines in the Department’s history and nearly $4 billion returned to passengers in refunds and reimbursements.(....)