DPD Russia, the leading logistics operator in Russia, announces an increase in the number of contact centres ensuring prompt customer feedback; the number of operators handling customer calls has exceeded 500. DPD’s new contact centre was launched in Astrakhan and became the third such facility of the logistics operator in Russia. The launch timing was correlated with the traditional high season during Christmas sales. On average, the number of calls to the contact centre during this season increases by 15-20 percent in the business segment and by 25-30 percent in the retail segment. (....)