Even before the pandemic, e-commerce has been growing massively. While it had been hard for online-based shops to phase out brick-and-mortar locations, as consumers’ habits, which have been ingrained for years, are difficult to change, the pandemic has only served as a catalyst for further growth in the e-commerce sector. And logistics, including road freight transportation, had to adapt as well. Consumers, who buy items of a wide variety online, demand more transparency, which includes real-time tracking, as well as reliability, and have pressured businesses that, in turn, requested changes from their logistics partners. At the same time, logistics providers did not sit on their laurels and have attempted to adapt to an ever-changing world of commerce, stay ahead of their competition, introduce innovation into their services, and attempt to answer any end-consumer concerns. (....)