AI transforms the logistics industry: High expectations meet cautious implementation
Berlin, 11 June 2025. Artificial Intelligence (AI) and Machine Learning (ML) are set to fundamentally transform the logistics industry in the coming years. At the same time, companies are under increasing competitive pressure and must meet growing customer expectations, particularly in terms of predictable high service quality and sustainability. These are the key findings of the latest “Logistics Trend Compass 2025”, now published by digital freight forwarder Forto.
Experts surveyed consider AI and ML powered solutions to be the most significant future trend for their companies—40% rank them first, well ahead of sustainability solutions, which follow with a gap of over 20 percentage points. More than half (53%) of the respondents anticipate a high or very high impact on their specific industry within the next five years. In Supply Chain Management, the figure is even higher at 57%.
AI revolution as a strategic opportunity for logistics
“The potential of AI technologies is now widely recognized within our industry, despite the low tech literacy”, states Guillaume Petit-Perrin, CEO of Forto. “However, our study also reveals a significant gap between expectations and reality”. (....)