• Close to 5.8 million passengers travelled through Heathrow in September, 15% below 2019 levels. The airport recorded the busiest summer out of any European hub airport. • Passenger service levels, which had been higher than any European hub between January and June, dipped at the beginning of July as passenger demand started to exceed overall capacity of the aviation ecosystem, but improved significantly after we introduced a departing passenger cap, which successfully kept supply and demand in balance. As a result, the vast majority of passengers travelling through Heathrow this summer had a very good experience. (....)