Heathrow grew more than any other airport in the world last year – Passenger numbers in 2022 trebled to 62 million, as borders reopened in March after two years of closures which were tougher in the UK than in other major markets. This increase alone was equivalent to fitting virtually all of Frankfurt’s 2022 passengers into Heathrow. The rapid growth was challenging operationally for all companies on the airport, but we were successful in getting as many people on their way as possible by keeping supply and demand in balance. Feedback from the vast majority of passengers was that they received great service, and we were pleased to be named “best airport in Europe”. This is a great credit to the teamwork and commitment of colleagues across Team Heathrow. Service is getting back to pre-pandemic levels - The border closures and loss of skills deeply scarred the global aviation sector and it will take some time to fully recover. Over 25,000 people have started work at Heathrow in the last 18 months and resource levels are now close to pre-pandemic levels. The focus is now on improving skills, experience and building resilience. We are seeing the benefits in a successful Christmas and half-term getaway. In 2019, passengers ranked Heathrow as one of the top 10 in the world and we are determined to get back there. (....)