Nairobi – The International Air Transport Association (IATA) launched a 10-year Global Baggage Roadmap to modernize baggage operations. Developed with airlines, airports, and industry partners, the roadmap sets a clear path to improve both operational efficiency and traveler satisfaction. “Baggage is important for travelers. When they check a bag, they expect it to arrive on time. And if it doesn’t, they want to know where it is. That is confirmed by recent IATA polling showing 81% of travelers want better tracking, 74% expect real-time updates on their mobile phones and 67% are willing to switch to electronic bag tags. The Global Baggage Roadmap will move us closer to the automated digital baggage services that travelers want,” said Monika Mejstrikova, IATA’s Director of Ground Operations. The Roadmap is built around three pillars: (....)