Pressemitteilung: Improving the customer experience by streamlining customs processes
The UPU is committed to ensuring postal operators and their customers can access global markets through the most efficient and modern customs processes, including through the Delivered Duty Paid (DDP) model, which enhances visibility of the taxes and duties payable in advance and ensures the smooth processing of customers’ items through to delivery. Cross-border e-commerce continues to grow rapidly, offering new opportunities for businesses globally. Customers have come to expect certainty, convenience and reliability in the purchase and delivery of their e-commerce items. They want to know what their item is going to cost them at the moment they order it. The postal sector is striving to provide greater transparency to customers – ensuring the network and the businesses it serves stay competitive. The UPU is developing a global delivered duty paid (DDP) solution to make this goal possible. (....)
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Stichwörter: Universal Postal Union (UPU), customer experience, streamlining customs processes, postal operators, global markets, Delivered Duty Paid (DDP)-model, Cross-border e-commerce