Meeting changing customer expectations will be crucial in supporting recovery / Montreal, 31 March 2021 – Airports Council International (ACI) World has today announced a new level in its Airport Customer Experience Accreditation programme and revealed the first airport to reach it: Incheon airport, South Korea. Since ACI launched the world’s first Airport Customer Experience Accreditation programme in 2019, 45 airports around the world joined the programme to improve their customer experience management. Improving and adapting airport customer experience in response to the COVID-19 pandemic has never been more important as the industry prepares for a recovery in passenger traffic.