Pressemitteilung: Royal Mail improves quality of service, with First Class performance up 9% to 85.0%
Key points • First Class performance exceeds Improvement Plan trajectory, with Second Class in line with plan Royal Mail today publishes its Quality of Service results for the first quarter (Q1) of the 2026-27 financial year, covering 30 March to 28 June 2026. Q1 performance Progress against the Improvement Plan Today’s results build on the progress made towards the end of the last financial year, when First Class performance reached 81.1% and Second Class reached 90.2%. The results also put First Class performance ahead of the Q1 range of 77-79% set out in Royal Mail’s Improvement Plan published in April, while Second Class performance is within its Q1 range of 90.5-91.5%. (....)
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Stichwörter: International Distribution Services plc, Quality of Service, First Class performance, Second Class performance, Improvement Plan, delivery model, delivery offices, Ofcom, Universal Service, postal and delivery services, cross‑border goods trade, labour laws
