The Community of European Railway and Infrastructure Companies (CER) has today released its seventh progress report on the CER Ticketing Roadmap, confirming that European railways are successfully transitioning from conceptual planning to large-scale operational delivery of improved ticketing conditions for international travellers. Launched in 2021, the Roadmap has been guiding the sector’s work on enhancing the passenger experience within the Single European Railway Area.
As part of the CER Ticketing Roadmap, a first set of major milestones was set for the end of 2025. In pursuit of these targets, CER member railways have delivered significant improvements across the full passenger journey:
• Wider availability: A broader range of multi-operator tickets can now be booked in a single transaction, significantly improving access to cross-border travel.
• Extended booking horizons: The majority of CER members now offer the possibility to book tickets at least six months in advance, with several extending to twelve months.
• Real-time information: A custom-built information exchange platform is now operational, providing consistent real-time journey data across partner services.
• Enhanced protection: Participation in the Agreement on Journey Continuation (AJC) has expanded to 23 Railway Undertakings, covering over 90% of European passenger traffic. This ensures passengers can reach their destination at no extra cost in the event of a missed connection.
• Harmonised rules: Most rail operators now apply common rules on passenger luggage, disability cards, on-board pets and age categories in ticket fares. (....)