Geneva Airport prepares for future growth with real-time operations platform to boost efficiency, cut queues, and set a model for other European airports
With passenger traffic expected to reach 20 million by 2030, Geneva Airport is stepping up its digital transformation to make journeys smoother and operations smarter. The airport is introducing a modern Airport Operations System (AOS), developed by SITA and designed to meet rising demand while improving efficiency across its operations. The transformation positions Geneva as a model for mid-sized European airports navigating the dual challenge of growth and sustainability.
The new system covers everything from managing aircraft movements and parking stands to planning check-in counters, boarding gates, and baggage belts, as well as sharing flight information across screens and mobile apps.
Passengers are also feeling the benefits of self-service bag drop, first deployed at the end of 2023 and now enhanced with new features that make check-in faster and more intuitive. With all counters available for self-service, queues are significantly reduced, something already valued by travelers, whose satisfaction was increased by 70%. This upgrade is helping to cut wait times and improve satisfaction at one of Europe’s busiest mid-sized hubs. (....)