Great service and resilient demand drive a strong start to 2023 – Our teams welcomed 37 million passengers in the first half, which included some of the busiest days on record. We are giving great passenger service, with almost all passengers waiting less than five minutes at security as the summer peak gets underway. Overall passenger numbers still remain consistently below pre-pandemic levels, and the cost of living crisis is a material headwind for second-half demand. We have also now agreed on a fair two-year pay deal for all frontline colleagues. (....)