New white paper calls on transport operators to work together to improve the points where journeys break down
Turning breakpoints into opportunity: SITA calls for practical collaboration to fix intermodal travel
Intermodal travel succeeds when airports, airlines, rail operators, maritime operators, cities, and transport authorities work together to fix the points where journeys break down. A new SITA white paper, Navigating the Seams of Seamless Travel, argues that collaboration around shared data and coordinated action is the most practical way to reduce passenger stress, cut inefficiency, and protect revenue. Travel networks are expanding across air, rail, maritime, and urban transport. Yet the journey still breaks down at transfer points, where passengers move from one mode of transport to the next. Information is lost between operators. Accountability becomes unclear. Passengers manage missed connections and conflicting rules on their own. These gaps create operational blind spots across the entire travel system and quietly reduce revenue for operators.
From fragmented handovers to coordinated action
Fragmented transfer points increase risk as demand for intermodal travel rises in the coming decades. Disconnected systems create cascading disruption when delays occur. Limited data sharing across organizational boundaries prevents coordinated action at the moments that matter most. (....)