New system is user-friendly, streamlines complaint submission process
WASHINGTON, D.C. —The U.S. Department of Transportation (USDOT) recently launched a new, modernized web-based system for submitting and handling air travel service complaints as part of the Aviation Complaint, Enforcement, and Reporting System (ACERS). USDOT previously relied on an outdated consumer complaint application system developed in the 1990s to do this work.
“I’m committed to making USDOT work better for the American people. By modernizing our technology and getting rid of outdated legacy systems, we can better serve the traveling public and maximize efficiencies,” said U.S. Secretary of Transportation Sean P. Duffy. (....)